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How to Create a Culture of Excellence from the Top Down (Webinar $149*)
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How to Create a Culture of Excellence from the Top Down (Webinar $149*)
How to Create a Culture of Excellence from the Top Down (Webinar $149*)


When: Access Live or On-demand
1:00 - 2:30PM Arizona
Where: Webinar
United States

Phone: (406) 442-2585


 For more info or to register, click here
Available as a live or on-demand webinar.
AAHC Members Save $200 - Not a Member? Join Today!


How to Create a Culture of Excellence from the Top Down


Changing organizational culture happens slowly.  It begins with creating new experiences and routines that are vital to improved performance and new attitudes.  This ultimately leads to a better culture that affects all aspects of an organization’s business.  Leadership plays a crucial role in the change process because they create the vision for cultural change, establish the rules and structure, model the attitudes and behaviors, and build the support systems.  This webinar will provide various models, tools, and innovative insights to enact this change.  Creating a culture of excellence will improve employee morale and retention, patient experience, star ratings, financial bottom-line, and the community’s experience.


  • Who is and what are the catalysts for cultural change?
  • Organizational vision and effective goal setting for cultural change from the top down
  • Developing a master plan to strive for excellence
  • Discern between models and tools to provide structure, such as the 5 Pillars of Excellence, Six Sigma, or Lean Six Sigma
  • Leadership communication tools to effectively create a culture of excellence

Take-Away Toolkit

  • Communication Boards – Using the Five Pillars of Excellence
  • Creating a Culture of Excellence
  • DMAIC: The 5 Phases of Lean Six Sigma
  • Nurse leader handbook – communication with the Team
  • Six Sigma Approach to Healthcare Quality Management
  • Top 10 Mistakes in Setting Goals
  • Leadership accountability evaluations
  • Board communication sample
  • Senior leader rounding – scouting report
  • Links to “culture of excellence” articles

Who Should Attend

This informative session is for board members, executive and agency leadership, including CEOs, administrators, DOPCS, clinical supervisors and managers, regulatory/compliance/QA, clinical leadership, educators, and medical directors.


Kathy Ahearn, Ahearn Advisement Partners

Kathy Ahearn has a Bachelor’s in both Nursing and Social Work, and owns Ahearn Advisement Partners. With over 30 years working and serving the healthcare community the combination of nursing and social work has served her well in obtaining her OCN. She has worked in a variety of post-acute care settings with an emphasis on home health and hospice, home infusion, and homecare and skilled nursing as a PICC and compliance expert.


Kathy helped develop pain scales to standardize assessment with the American Pain Society and the Joint Commission, which lead to identifying pain as the 5th vital sign. She was a trailblazer in the retail pharmacy world introducing the Joint Commission to the retail setting for disease state accreditation and reimbursement. In addition to developing manuals and policies, Kathy expanded into medical device as a Managed Care Director developing one of the first real-time cloud-based disease specific software programs to assist patients, clinicians, and managed care organizations improve outcomes and collect data.

Kathy began healthcare work due to a disabled parent and later a child with chronic disease state. She has experienced healthcare professionally and personally and has dedicated her life to it.


*AAHC Members
Live Version or Archived** Version $149
Package (Both Live and Recorded Version) $179

Non-Members add $200 to the above pricing.  Not a Member? Join Today!


**The archived version is a recording of the live webinar, including audio, visuals, and handouts. Includes the presenter’s email address for questions. The Archived Version is available 1 week after the Live Webinar and expires 6 months after the live program date.




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